El Patio Ranch
User Guide

• Opening Hours
  9:00 AM to 4:30 PM / Open year-round (excluding certain days)
   

• Important Safety Information (Please read carefully)

  Even if the numerical limits are met, we will give priority to the on-site supervisor’s judgment for the following reasons.
  
  ・Restrictions or cancellations based on on-site judgment
  Please note that the course may be altered or the event canceled due to external factors such as strong winds, inclement weather, the condition of the horses, wild deer, and other wildlife, as well as ground conditions.
  
  ・Maintaining a riding posture
  For safety reasons, we may ask that individuals who are at risk of losing their balance while riding, as well as young children and elderly guests who have difficulty maintaining a safe riding posture on their own, refrain from participating.
  Horses are very sensitive creatures. These decisions are made with the safety of both our guests and the horses as our top priority, and we kindly ask for your understanding.
   

• Basic Usage Restrictions

           For safe riding, we use the following values as a guideline.
         ・[ Height Restrictions ]
         ・130 cm or taller: All courses available
         ・120 cm to under 130 cm: Courses up to 20 minutes
         ・120 cm or shorter: Lead-rein riding courses only (*Safety restrictions apply. See the “Lead-rein Riding” section for details)

         ・[ Weight Limit ]
         ・Men: 80 kg or less / Women: 70 kg or less
            (Note: For safety reasons, the total weight—including clothing—will be verified.)

​

• Attire
  Please wear comfortable clothing that you don't mind getting a little dirty. Closed-toe shoes with a heel, such as sneakers (excluding sandals or high heels), are required.
  *Long pants or shorts are acceptable, but excessively short pants that do not cover the upper thigh or skirts are discouraged. We also offer paid rentals for boots and jeans.
   

　　　*During the winter season, it can get cold, so please prepare warm clothing that allows for temperature regulation.​

​

​

• Insurance for Unforeseen Events
  In the event of injuries or accidents during your experience at our facility, we provide coverage within the scope of our ranch's insurance policy. Please be aware of this.
   

• Payment
  We accept cash, credit cards (VISA, MasterCard, JCB, American Express, Diners Club, UnionPay), electronic money (QuickPay, various transportation IC cards), and QR payments (PayPay, LINE Pay, etc.).
   

• Check-in on the day of the event and checking the operating status
  We do not accept reservations. We determine the course on a first-come, first-served basis, taking into account current conditions (weather, crowd levels, staff availability, and the horses' condition).
  
  ・Check the service status
  You can call us to check the approximate availability of tours on the day of your visit.
  TEL: 050-1792-1528 (After the automated message, please press “1,” then press “1” again.)
  *Please note: The information provided by phone is only an estimate as of the time of confirmation. Since weather conditions and the horses’ condition can change suddenly, details may have changed by the time you arrive. The final decision will be made by the on-site reception staff.